call centres

If people take to the idea , entire call centres could be rendered obsolete .

如果人类接受这一理念，所有电话服务中心将被淘汰。

Many easy-going , creative workplaces rely on outsourced data processing and call centres .

许多宽松和富有创意的工作环境依赖外包的数据处理和电话服务中心。

What makes call centres work ?

呼叫中心的运行机理？

The country now employs about 400000 people at call centres , India only 350000 .

现在，菲律宾呼叫中心有400000名雇员，而印度只有350000名。

The bank has also opened staff training centres , call centres and a software development centre .

该行还成立了员工培训中心、呼叫中心和一个软件开发中心。

According to the documentary we each spend a day a year talking to call centres .

按照这部纪录片的说法，我们每个人每年有一天的时间会花在呼叫中心上。

Roles in call centres , shops and care require complex skills , for instance .

例如，呼叫中心、商场及护理的工作就需要复杂的技能。

All the call centres are pretty much re-engineered to our needs .

所有客服呼叫中心都进行了改造，很大程度上满足了我们的需求。

It also has a microphone which feeds directly to the Dubai Police call centres .

机器人警察还配有一个与迪拜警方呼叫中心直接连通的麦克风。

Attrition rates are as high as 40 per cent in industries such as call centres and outsourcing .

在呼叫中心和外包等行业，员工流失率高达40%。

How the Philippines beat India in call centres

菲律宾的呼叫中心是怎样打败印度的

The company has so far focused on customer-facing industries such as retailers and call centres .

到目前为止，Evolv将主要精力放在了直接面对客户的行业上，例如零售商和呼叫中心。

Africa couldbreak intothe global market for light manufacturing and services such as call centres .

非洲将会进入全球轻工业市场以及如话务中心这样的服务业。

Please note that any calls to any of our call centres will be recorded for training and quality assurance purposes .

敬请注意，致电本公司热线中心的任何来电将被录音，以便作为培训及质量保证用途。

The operator this week also pledged to return 5,000 jobs in call centres to the US that had been moved overseas .

本周，AT&T还承诺将已移往海外的5000个呼叫中心职位重新移回美国。

The study found Hong Kong has the best-performing retail banks in key areas such as branches , call centres and mobile sales force .

研究发现，香港的零售银行在分支机构、呼叫中心和流动销售队伍等关键领域的表现最为优秀。

But otherwise , the telephone is increasingly unfit not just for call centres but for most other business purposes too .

不过，从另一个方面来说，电话越来越不适宜了，不仅对呼叫中心是这样，对大多数其它商业目的也是如此。

Call centres have become ubiquitous as a tool for companies to sell their goods , gather information or deal with customers ' complaints .

作为企业销售产品、收集信息或处理客户投诉的一种工具，呼叫中心已变得无处不在。

Thousands of final-year degree students are preparing to accept low-paid work in bars , supermarkets and call centres , according to figures .

据统计，数以千计的应届毕业生们做好了心理准备，接受酒吧、超市以及呼叫中心的低薪职位。

Switzerland came second with strong performances in branches and in call centres where typically one member of staff will handle a query from start to finish .

瑞士因其银行分支机构和呼叫中心的杰出表现而成为亚军。通常情况下，在它们的呼叫中心，一位职员会从头到尾处理顾客的问询。

Supermarkets and call centres have often been able to accommodate flexible employment because they stay open long hours and lend themselves to shift-working .

超市和呼叫中心通常能够采用弹性工作制，因为它们工作时间很长，适合轮班工作。

People may be replaced by robots on farms , in factories , call centres and laboratories but machines can only do work that lends itself to automation .

在农场、工厂、呼叫中心和实验室中，人们也许可以为机器人所取代，但机器只能干那些适合被自动化的活儿。

And no , it is not down to all those call centres manned by software specialists-however impeccable their English accents are .

不过不会。不管印度的电话服务中心如何兴盛，他们的软件人才英语口音如何纯正，还是不会取代中国。

This suggests large numbers of students will embark on low-paid jobs in shops , cafes , call centres and building sites – failing to use their degree for many years .

这也表明大多数学生将在商场、咖啡店、呼叫中心以及建筑工地上从事低薪职业，所学专业却长期没有用武之地。

As a result , the Indian firms themselves have been helping to move jobs to the Philippines by setting up call centres in Manila and other parts of the country .

结果，印度公司因为他们自己的不足使得他们把工作机会给了菲律宾马尼拉以及其他地区设立的呼叫中心。

Talking to friends on the phone is nice but talking to people in call centres , no matter how cheery and upbeat their tone of voice , is not .

跟朋友通电话感觉很好，但跟呼叫中心的人通电话，无论他们的语调如何兴高采烈、乐观昂扬，也不是那么回事儿。

The main reason for the success of the Philippine call centres is that workers speak English with a neutral accent and are familiar with American idioms - which is exactly what their American customers want .

菲律宾呼叫中心成功的主要原因是它的工作人员能说不带地方口音的英文还能使用类似的美国习语——这恰恰是美国客户需要的。

Call centres have taken up systems such as that by Playvox , which helps companies develop gaming strategies that use leader boards , levels and performance metrics to turn a boring job into a more enjoyable competition .

呼叫中心已开始使用由Playvox开发的此类系统。Playvox帮助企业利用排行榜、分级和绩效指标开发游戏化策略，将枯燥的工作变成更有趣的竞争。

High-profile outsourcing deals have been taken back in-house as some employers have begun to question the long-term savings , while others have become concerned at growing consumer opposition to siting support services and call centres overseas .

由于一些雇主开始质疑外包的长期成本节约效果，以及其它雇主对消费者日益反对将支持服务和呼叫中心放在海外感到担忧，他们已经将部分大额外包交易撤回国内。

Local authorities have partnered with private companies which run the call centres , and staff can help people with everything from finding a doctor who speaks a particular language , to negotiating a deal in a souvenir shop .

日本地方当局与经营电话服务的私人公司合作，工作人员可以为游客提供他们所需的一切帮助，无论是寻找会说特定语言的医生，还是在纪念品商店讨价还价。